Jan 27, 2007


...the idiots at Best Buy.

Went down there yesterday to get XM Radio installed in Gia's car. We made the appointment over a week ago and specified that we were installing it in a 2006 MiniCooper.

Guy told us it would take about an hour.

So I pick up her car and get to the Best Buy about 15 minutes prior to my appointment. The dude in installations seemed pretty competent at this point. Filled out some forms, dropped off my keys and I was ready to do some shopping and grab a bite to eat. Just a little something to take up the hour, ya know.

I get a call on my cell from Eric (the installation dude) about an hour later. I'm thinking "Great...all done. That was a piece of cake!"

That's when he asked me where I put the keys to the Cooper.

I'm a little flabbergasted, so I respond "What? You haven't even started yet?"

He says he can't start until he finds the keys. I tell him that I put them right on the counter next to the XM box that the radio came in. I hear him rumbling around and then the tell-tale jingle of keys.

"Oh...I must have put them in the box after you left. OK, give me about an hour and I'll have it done for you."

Great. Now I get to spend another hour at the mall shopping for things I don't really need and/or want.

I somehow manage to wander around the mall without killing myself or anyone else for the hour and then I head over to Best Buy.

I walk in the installation bay and "Eric" tells me that I have a problem. Fuck!

He tells me that one of the FM converter cables that he needed wasn't in stock. You see with the BMW/Coopers there is a round jack that is needed as opposed to the square jack that he had in stock. I'm really not sure exactly what he was talking about, but it sounded like he had the wrong equipment.

I'm failing to see how this is MY problem at this point and I tell him just that. "Well, Eric...just hop into one of your Geek Squad vehicles out front and get me the part YOU should have already had in stock from one of your other stores. There. MY Problem solved."

He gives me about 4 or 5 reasons why he can't do that, but I'm not really listening. I'm just picturing him lying in a coffin right now.

After he has given me all my options, none of which were choking him to death, WE decide that I have to go to one of the other stores and pick up the part in question and bring it back to HIM so HE can finish the installation.


But what am I going to do...so I do it.

I will say that he must have recognized the murderous look in my eyes when I got back, because he did finish up the installation in about 5 minutes.

Still. It took about 3 and 1/2 hours for a job that should have been done in about 45 minutes. I fucking hate Best Buy!


madge said...

Me too!

Slyde said...

XM, huh? you'll have to tell me how you like it...

Knitty Yas said...

the installation guys are morons and the geek squad is a bunch of pimple faced elitists. don't even get me started.

by the way.. we have sirius. :|

Kat said...

Wow. It's a good thing they don't fix cars. Would you please pick up your engine rebuild for me. We don't have it in stock...

Verdant Earl said...

We spent the weekend in the city and had a blast playing with the XM whilst we were driving back and forth.

So at least we had that.

Blancodeviosa said...

yeah they pretty much suck hippotomus butt. i got a cd changer installed a few years ago in my car and now i have a noise that emites from my speakers like aliens are contacting me.